Creating an account and publishing a basic profile is free. This policy applies only to paid listing plans and advertising placements purchased on Akhnaaz Agent Hub.
What you are paying for
Paid plans and advertising placements are visibility and profile-feature services: directory placement priority, plan badges, extra profile sections and advertising space for the duration you select. They are activated immediately after successful payment.
No lead or business guarantee
We do not sell leads and we do not guarantee any number of calls, enquiries, customers or revenue. A plan is not refundable on the grounds that enquiries were fewer than expected.
Cancellation
- You can stop a plan from renewing at any time — plans do not auto-renew unless you buy the next period yourself.
- Cancelling mid-term does not create a refund entitlement; your placement stays live until the paid period ends.
When we do refund
- Duplicate or failed payment: if you were charged twice, or charged for a plan that was never activated, we refund the extra amount in full.
- Service not delivered by us: if a purchased feature or placement was not made live because of a platform error and we cannot fix it, we refund on a pro-rata basis for the unused days.
- Within 48 hours of purchase: if your plan was bought by mistake and your profile has not yet been published or promoted, write to us and we will review a full refund.
When we do not refund
- Fewer enquiries, calls or conversions than expected.
- Incomplete, inaccurate or unattractive profile content maintained by the advisor.
- Listings removed for violating our terms, for fraudulent claims, or after a verified complaint.
- Any period already elapsed on an active plan.
How to request a refund
Use our contact form from your registered email address and include your payment/order ID and the reason. We respond to refund requests within 7 working days. Approved refunds are returned to the original payment method and typically reach your account within 5–10 working days, depending on your bank.
Disputes
For anything related to a fraudulent listing or misuse of the platform, please file a report on our report fraud / complaint page instead — those cases are handled separately from billing.